Basic IT Support Plans, You call and we Fix. No Contract.

DMSIT is Offering free consultations to any small or medium business for a few hours depending on situations, give us a call or email and we will happy come in and sit down with you to discuss any IT requirements or problems you may be experience, no obligations.

IT related meetings and discussions fall under consulting fees of $80 an hour.




Discount

Minimum Hours

Contract length

Service Level Agreement 

Free Call out

Basic Monitoring

Active Monitoring

ESET Anti-Virus Included

Setup Fees

 one-off IT Help when you need it 

$135

per hour

0%

No Minumum

No Lock in Contract

no SLA

Small Business Technical Support

$120

per hour

15%

2 Hours per week

2 Months

Basic

                                 primary                              Support plan

$100

per hour

25%

4 Hours per week

6 Months

Active

Limited

Most Popular!

Business Support plan

$80

per hour

35%

10 Hours per week

6 Months

Business

Limited

Pro-active Solutions

We take a much more active role in your environment, applying our considerable experience to information available from monitoring systems and other information gleaned allowing us to predict upcoming problems and head them off before you have problems, this keeps downtime, outages and data loss to an absolute minimum and staff productive with all available recourses.

Minimum Hours

Contract length

Service Level Agreement (SLA)

Call outs included

Basic Monitoring

Active Monitoring

ESET Anti-Virus Included

Setup Fees

Basic Monitoring and Protection with Support 

$120

per hour

No Minumum

1 Year

Basic

$25 per device p/m

$70 per Device one off

Small Business Active Monitoring and protection

$100

per hour

2 Hours per week

Year

Active

Limited

$15 per device p/m

$45 per Device one off

Premium Monitoring and support plan

$85

per hour

6 Hours per week

Year

Business

$15 per device p/m

Included

If these options are not what you are looking for, we offer a wide rage of services and support. give us a call to discuss what you are after and we can put together options customized to help you in your situation

Weekly server checks with detailed reporting

Time, 30 minute per server normally. This is what you need to avoid server outages, Regular system checks looking in to event logs, all key arias of server performance and data storage allow us to predict problems by comparing to the previous weeks and applying human experience and logic. Every week you get a details report with how the server is doing, what action was taken or what action needs to be taken to avoid up coming problems or outages.

Support and Care packagesPer hourTime per weekSLASetup
Fees
Active Firewall Care plan, Updates and checks for breaches.At rate5 minutes per routerActiveyes
VPN services, Access to your internal systems Securely on demandAt rate10 minutes per VPN serverActiveyes
Weekly server checks with detailed reportingAt rate30 minutes per serverBusinessno
Custom Service Monitoring and AlertsAt rateTo be discussedBusinessno
Surveillance system monitoring, check on cameras and recording At rate15 minutes for DVR + Cameras
Device MonitoringProject
Temperature monitoringProject

The times above are estimates established from previous clients and may not apply exactly to you. A lot of this depends on complexity and familiarity.