Basic IT Support Plans, You call and we Fix. No Contract.
DMSIT is Offering free consultations to any small or medium business for a few hours depending on situations, give us a call or email and we will happy come in and sit down with you to discuss any IT requirements or problems you may be experience, no obligations.
IT related meetings and discussions fall under consulting fees of $80 an hour.
Discount
Minimum Hours
Contract length
Service Level Agreement
Free Call out
Basic Monitoring
Active Monitoring
ESET Anti-Virus Included
Setup Fees
one-off IT Help when you need it
$135
per hour
0%
No Minumum
No Lock in Contract
no SLA
Small Business Technical Support
$120
per hour
15%
2 Hours per week
2 Months
Basic
primary Support plan
$100
per hour
25%
4 Hours per week
6 Months
Active
Limited
Business Support plan
$80
per hour
35%
10 Hours per week
6 Months
Business
Limited
Pro-active Solutions
We take a much more active role in your environment, applying our considerable experience to information available from monitoring systems and other information gleaned allowing us to predict upcoming problems and head them off before you have problems, this keeps downtime, outages and data loss to an absolute minimum and staff productive with all available recourses.
Minimum Hours
Contract length
Service Level Agreement (SLA)
Call outs included
Basic Monitoring
Active Monitoring
ESET Anti-Virus Included
Setup Fees
Basic Monitoring and Protection with Support
$120
per hour
No Minumum
1 Year
Basic
$25 per device p/m
$70 per Device one off
Small Business Active Monitoring and protection
$100
per hour
2 Hours per week
1 Year
Active
Limited
$15 per device p/m
$45 per Device one off
Premium Monitoring and support plan
$85
per hour
6 Hours per week
1 Year
Business
$15 per device p/m
Included
If these options are not what you are looking for, we offer a wide rage of services and support. give us a call to discuss what you are after and we can put together options customized to help you in your situation
Weekly server checks with detailed reporting
Time, 30 minute per server normally. This is what you need to avoid server outages, Regular system checks looking in to event logs, all key arias of server performance and data storage allow us to predict problems by comparing to the previous weeks and applying human experience and logic. Every week you get a details report with how the server is doing, what action was taken or what action needs to be taken to avoid up coming problems or outages.
| Support and Care packages | Per hour | Time per week | SLA | Setup Fees |
| Active Firewall Care plan, Updates and checks for breaches. | At rate | 5 minutes per router | Active | yes |
| VPN services, Access to your internal systems Securely on demand | At rate | 10 minutes per VPN server | Active | yes |
| Weekly server checks with detailed reporting | At rate | 30 minutes per server | Business | no |
| Custom Service Monitoring and Alerts | At rate | To be discussed | Business | no |
| Surveillance system monitoring, check on cameras and recording | At rate | 15 minutes for DVR + Cameras | ||
| Device Monitoring | Project | |||
| Temperature monitoring | Project |
The times above are estimates established from previous clients and may not apply exactly to you. A lot of this depends on complexity and familiarity.